Whaleden – Pre-Order Terms

Last updated: 30 October 2026

1. Who we are

The seller is Whaleden, Inc., a Delaware corporation, File Number 4377678, 1111B S Governors Avenue, STE 21470, Dover, DE 19904, United States ("we", "us").

Contact: [email protected]

These terms apply to all pre-orders on whaleden.com. Each project has its own pre-order page. What the page says when you order (what a reward includes, its price and expected delivery) is part of your contract. If the page sets a different rule for its project, the page applies.

"Consumer" means an individual buying for purposes outside their business or profession.

2. What you can order

• Rewards: products and experiences we are still making, such as comics, books, digital editions, cards, merchandise, collectibles, events or training sessions.
• Support contributions: voluntary payments that help us create a project (see Section 9).

3. Prices and payment

Prices include VAT where applicable. Any tax is calculated at checkout based on your country and shown before you pay. Shipping is paid separately when you claim your order (see Section 5).

You pay in full when you order, through our payment provider (currently Stripe). Your contract is concluded once payment is complete, and we confirm it by email.

If a limited reward sells out before we confirm your order, or a price is obviously wrong, we may cancel the order and refund you in full. If a payment is reversed or charged back, we may cancel the order.

4. Claim code

After payment, we email you a claim code for your order. It shows that you have already paid. It is not a gift card or store credit and has no cash value.

You may pass the claim code to someone else, for example as a gift. The order goes to whoever claims it first, so keep the code safe.

When rewards from your order are ready to ship, we email you. You then claim them in the Whaleden shop, enter the delivery address and pay for shipping.

Please claim within 12 months of that email. We will remind you at least twice. If rewards are still unclaimed after that, we may cancel them and refund their price to your original payment method (or in another way if that is no longer possible).

We send all notices about your order by email, so please keep your email address up to date.

5. Shipping

We ship from the Czech Republic. Shipping is charged per claim, and you can claim several orders together and pay shipping once.

Unusually large or heavy rewards may have a different rate, shown on the pre-order page.

Outside the EU, the recipient pays any import duties, taxes and carrier fees.

If a parcel comes back to us (for example because of a wrong address, or because it wasn't collected or import charges weren't paid), we will contact you. You can pay for shipping again; otherwise the rewards are treated as unclaimed (see Section 4). If we cannot ship to your destination, we will offer another option or a refund.

6. Delivery and delays

Each pre-order page shows an expected delivery period. We set it in good faith and intend to deliver every reward, but creative work and production can take longer than planned.

If a reward will be late, we will email you with the reason and a new expected date. You can then cancel that reward and get a full refund.

7. Changes and cancellation by us

• We may make small changes that don't reduce what you get, for example to packaging or design details.
• If a reward will be materially different, or we cannot supply it, we will tell you. You can accept the changed reward or a substitute we offer, or get a full refund.
• If we cancel a project, we refund everything from that project not yet delivered, including support contributions.

We make refunds within 14 days, to your original payment method.

8. Your right to cancel

If you are a consumer living in the EU, the EEA or the United Kingdom, you can cancel without giving a reason:

• physical rewards: at any time from your order until 14 days after you, or someone you name (other than the carrier), receive them. If one order arrives in several parcels, the 14 days run from the last one;
• events, training sessions and digital-only rewards: within 14 days of your order.

You cannot cancel goods personalised for you, or digital content once delivery has started with your consent and your acknowledgement that you lose this right.

To cancel, email [email protected] (you can use the form below). We refund everything you paid, including the cheapest standard shipping, within 14 days, to your original payment method. If goods have already been delivered, we may wait until we receive them back or you show proof of sending.

Send goods back within 14 days of cancelling, at your own cost, to the address we give you. You are responsible for any loss in value caused by handling them more than needed to check them.

Customers outside the EU, the EEA and the UK can cancel in the cases described in Sections 6 and 7, and keep any rights under the law of their country.

9. Support contributions

A support contribution is a voluntary payment that helps us create a project. It is not a purchase, a charitable donation or an investment. It is not refundable, except if we cancel the project or where the law requires it.

If a support level includes a thank-you, such as your name in the credits, it is treated as a reward.

10. Events, limited items and name credits

• Events and training: we announce the date and place by email. If you can't make it, tell us before the event and we will try to find another option. You can also pass your place to someone else. If we move or cancel an event, you can choose the new date or a full refund. If you don't attend, there is no refund.
• Limited and numbered items: limited editions are available while stocks last. Numbers are assigned in the order in which orders are placed.
• Signed items: signatures are handmade, so each one is different.
• Name credits: we use the name you give at checkout. We may decline names that are offensive or infringe the rights of others. A printed name cannot be removed from printed copies, even if you cancel.

11. Defects and complaints

Consumers in the EU, the EEA and the UK: if goods are faulty or not as described, you can claim within 2 years of delivery (or longer if your local law allows). You can ask for repair or replacement. If that isn't possible or doesn't work, you can ask for a price reduction or a refund. Signed, numbered and unique items usually can't be replaced, so you get a price reduction or a refund instead. For digital editions, we fix or replace a faulty file.

Other customers: if a reward arrives damaged or faulty, tell us within 30 days of delivery and we will replace or refund it. You also keep any rights under your local law that cannot be excluded.

To complain, email [email protected] with your order number, a short description and photos. We respond within the time required by law.

12. Business customers

Business orders are agreed individually, and prices for them exclude VAT. Business customers:

• do not have the consumer rights in Sections 8 and 11;
• must report defects within 14 days of delivery;
• can claim at most the price they paid for the affected order.

The courts of Delaware have exclusive jurisdiction over business orders.

13. Our liability

To the extent the law allows, our liability for an order is limited to the amount you paid for it. This does not limit liability for death or personal injury caused by our negligence, for fraud, or any consumer right that cannot be limited by law.

We are not responsible for delays caused by events beyond our reasonable control. This does not affect your right to cancel a delayed reward.

14. Intellectual property

Buying a reward gives you no rights to the stories, characters or artwork. Digital editions are for your personal use only and may not be copied, shared or resold.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring a claim there. Otherwise, the courts of Delaware have jurisdiction.

If something goes wrong, please contact us first at [email protected]. Consumers can also contact the consumer protection authority in their country.

16. General

• You must be 18 or older to order, or have a parent's or guardian's consent.
• Our Privacy Policy explains how we use your personal data.
• We may update these terms. The version in force when you placed your order applies to that order.
• If any part of these terms is invalid, the rest still applies.

Withdrawal form

(Complete and send this form only if you wish to cancel.)

To: Whaleden, Inc., 1111B S Governors Avenue, STE 21470, Dover, DE 19904, United States, [email protected]

I hereby give notice that I withdraw from my contract for the following goods / services:

• Order number:
• Ordered on / received on:
• Name:
• Address:
• Signature (only if sent on paper):
• Date: